{"xsrfToken":"d1bd65349b12038029ffba6d7b455cc3c8f53a94_lout","branding":{"id":"3","key":"kis","name":"Kodland Internal Support","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#394ecc","headerLinkHoverBGColor":"#394ecc","headerBadgeColor":"#394ecc"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"localeDisplayName":"Russian (Russia)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"3","key":"kis","projectId":10003,"serviceDeskId":3,"name":"Kodland Internal Support","description":"<p>Welcome! Technical support of the back end systems is designed to solve any internal issues.</p>\n<p>Regulations were made for more convenient communication. Few simple steps will result in effective work, so we strongly recommend to review it carefully.</p>\n<p><b>Business hours</b>: 09.00 am - 09.00 pm (UTC +3)</p>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"63","name":"Bug report","descriptionHtml":"<p><b>What do you must highlight in a bug report:</b> <br class=\"atl-forced-newline\"> • Whether it's a one-time incident or you had several of them; <br class=\"atl-forced-newline\"> • A full description of how it happens or repeats; <br class=\"atl-forced-newline\"> • Who exactly has the problem? if a student or teacher, then add the example (Login in system, link to the student/group/tutor; <br class=\"atl-forced-newline\"> • Is it repeated on all tasks or just one? Put a link to where it repeats; <br class=\"atl-forced-newline\"> • Other details: browser, exact date/time, anything that might be useful; <br class=\"atl-forced-newline\"> • Screenshot or video if its possible. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <b>What happens to the report after tech support get it?</b> <br class=\"atl-forced-newline\"> • Tech support review incoming reports on a daily basis; <br class=\"atl-forced-newline\"> • If there is enough information and nothing needs to be specified, they try to reproduce it; <br class=\"atl-forced-newline\"> • If this is not a programming error and the situation can be corrected manually, they will correct it or tell you how to do it; <br class=\"atl-forced-newline\"> • if it is a bug - they pass it on to development, where sooner or later it will be taken to fix it. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> We'll contact in the <b>corporate messenger Slack</b> with the person indicated in the <b>contact for communication field</b>.</p>","callToAction":"Bug report","introHtml":"<p>This form is for troubleshooting technical issues related to Backoffice and the Kodland platform.</p>","icon":10469,"iconUrl":"https://kodland-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[14],"key":""},{"id":"68","name":"Restore lesson recording","descriptionHtml":"<p>In the <b>Short description</b> field, indicate that you need to restore the lesson recording (one or more)</p>","callToAction":"Restore lesson recording","introHtml":"<p>Here you can submit a request to restore a recording that was deleted in Zoom and Amazon.</p>","icon":10550,"iconUrl":"https://kodland-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[7],"key":""},{"id":"43","name":"Downloading","descriptionHtml":"<p>In <b>the Short description field</b> - Download data from (system name) <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> In <b>the Detailed description</b> field specify: <br class=\"atl-forced-newline\"> Period: _ to _ <br class=\"atl-forced-newline\"> Download format: xls/csv <br class=\"atl-forced-newline\"> Fields in the downloading: <br class=\"atl-forced-newline\"> Additional filters <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> If you are downloading from AMO CRM, please, attach the link to the filter <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> Download will be send to the person specified in the field <b>contacts for communication</b>. Only to <b>the corporate messenger Slack</b>.</p>","callToAction":"Downloading","introHtml":"<p>In this section you leave a request if you need to download from the system.</p>","icon":10468,"iconUrl":"https://kodland-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[3],"key":""},{"id":"67","name":"Adding landing pages (for easypay) to Backoffice","descriptionHtml":"<p><b>Fill out the ticket according to the information provided:</b> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> 1) Specify the segment (if necessary, country) for which you want to set up a landing page. <br class=\"atl-forced-newline\"> 2) Specify the landing page type (Sale / No sale) <br class=\"atl-forced-newline\"> 3) Attach a link to the page whose design you want to use. <br class=\"atl-forced-newline\"> 4) Specify the name for the landing page, which should be displayed in the landing pages (The names of the future landing page in Tilda and Django should be the same for the convenience of making further edits). <br class=\"atl-forced-newline\"> 5) Specify the weekly price format: rounded / unrounded. <br class=\"atl-forced-newline\"> Rounding can be: <br class=\"atl-forced-newline\"> - Up to a whole number; <br class=\"atl-forced-newline\"> - Up to one decimal place. <br class=\"atl-forced-newline\"> 6) Describe in detail any additional changes that will need to be made to the landing page (If necessary).</p>","callToAction":"Adding landing pages (for easypay) to Backoffice","introHtml":"<p><br> This section is for adding landing pages to the Backoffice.</p>","icon":10550,"iconUrl":"https://kodland-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[3],"key":""},{"id":"45","name":"Adding letters to AMO CRM and Backoffice","descriptionHtml":"<p><a href=\"https://www.notion.so/kodland/85a36dacbcd04755916e061945583809?v=348984f0f17f4646a849066ca3a18212\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Template base in Notion</a> ← Tap here (you need to fill in the notion card) <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <b>AMO CRM</b> <br class=\"atl-forced-newline\"> Fill in the Notion card ❗ <br class=\"atl-forced-newline\"> - The name of template <br class=\"atl-forced-newline\"> - The name of template in Stripo <br class=\"atl-forced-newline\"> - Link for letter from Stripo <br class=\"atl-forced-newline\"> - Topic of letter <br class=\"atl-forced-newline\"> - Funnel (Or write what you will send yourself) <br class=\"atl-forced-newline\"> - Stage of funnel <br class=\"atl-forced-newline\"> - Moment and condition of sending <br class=\"atl-forced-newline\"> - Segment | market <br class=\"atl-forced-newline\"> - Language <br class=\"atl-forced-newline\"> - The name of mail box <br class=\"atl-forced-newline\"> - Comment <br class=\"atl-forced-newline\"> In <b>short description</b> specify - A letter for AMO CRM <br class=\"atl-forced-newline\"> In <b>detailed description</b>: <br class=\"atl-forced-newline\"> Add link for notion card from template base and write what we must do. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <b>Backoffice</b> <br class=\"atl-forced-newline\"> We add only 3 types of letter ( 24 hours, 30 minutes before the lesson and with the recording of the lesson) <br class=\"atl-forced-newline\"> Letters after lesson are added by methodists <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> Fill in the Notion card ❗ <br class=\"atl-forced-newline\"> - The name of template (it matches the topic name) <br class=\"atl-forced-newline\"> - The name of template in Stripo <br class=\"atl-forced-newline\"> - Link for letter from Stripo <br class=\"atl-forced-newline\"> - Topic of letter <br class=\"atl-forced-newline\"> - Moment and condition of sending <br class=\"atl-forced-newline\"> - Segment | market <br class=\"atl-forced-newline\"> - Language <br class=\"atl-forced-newline\"> - Comment <br class=\"atl-forced-newline\"> In <b>short description</b> specify - A letter for Backoffice <br class=\"atl-forced-newline\"> In <b>detailed description</b>: <br class=\"atl-forced-newline\"> Add link for notion card from template base and write what we must do. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> We'll contact in the <b>corporate messenger Slack</b> with the person indicated in the <b>contact for communication field</b>.</p>","callToAction":"Adding letters to AMO CRM and Backoffice","introHtml":"<p>This section is created for requests related to adding/replacement of templates in AMO СRM and Backoffice.</p>","icon":10492,"iconUrl":"https://kodland-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[3],"key":""},{"id":"40","name":"Access for an ACTIVE employee WITHOUT changing the department","descriptionHtml":"<p>Specify what you need to do in the <b>detailed description field</b> <br class=\"atl-forced-newline\"> - Issue new / replace / remove some accesses <br class=\"atl-forced-newline\"> - Reason (for instance, access to a new system is needed) <br class=\"atl-forced-newline\"> <b>IMPORTANT!</b> If an employee moves to another department / to another position / you need to create ticket in another section - <b>Employee transfer</b> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> We'll contact in the <b>corporate messenger Slack</b> with the person indicated in the <b>contact for communication field</b>.</p>","callToAction":"Access for an ACTIVE employee WITHOUT changing the department","introHtml":"<p>If an employee already has an account in our system but he needs to be given additional accesses or to replace / remove current accesses.</p>","icon":10515,"iconUrl":"https://kodland-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10515","groups":[5],"key":""},{"id":"39","name":"Accesses for the new employee","descriptionHtml":"<p><b>Tickets for creating access for new employees are accepted only from the HR department!</b> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> In the <b>Short Description field</b> specify the subject of the request \"Accesses for a new employee\". <br class=\"atl-forced-newline\"> Accesses will be send to the person who is indicated in the field <b>contacts for communication</b> <br class=\"atl-forced-newline\"> <b>FOR NEW SEGMENTS</b> Indicate region in short description <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <b>Tickets are accepted only from the HR department!</b></p>","callToAction":"Accesses for the new employee","introHtml":"<p>A new employee, just got a job, does not have any access. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <b>Tickets for creating access for new employees are accepted only from the HR department!</b></p>","icon":10517,"iconUrl":"https://kodland-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[5],"key":""},{"id":"61","name":"System setup according to terms of reference ","descriptionHtml":"<p>In <b>the Short description field</b> specify the subject of the request <br class=\"atl-forced-newline\"> In <b>the Detailed description field</b> describe what you need to do and create terms of reference. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> You can attach a screenshot in an attachment. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> We'll contact in the <b>corporate messenger Slack</b> with the person indicated in the <b>contact for communication field</b>.</p>","callToAction":"System setup according to terms of reference ","introHtml":"<p>This section is necessary to change any settings in the systems.</p>","icon":10520,"iconUrl":"https://kodland-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[7],"key":""},{"id":"41","name":"Access error ","descriptionHtml":"<p>Describe the problem in the <b>Short description field</b>. <br class=\"atl-forced-newline\"> For example: the employee can't log in to the knowledge database, incorrect password (Notion). <br class=\"atl-forced-newline\"> Specify employee's full name, whom has a problem. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> We'll contact in the <b>corporate messenger Slack</b> with the person indicated in the <b>contact for communication field</b>.</p>","callToAction":"Access error ","introHtml":"<p>If you got accesses but there is an error occured and you can't go into the required system, put a ticket in Access error section.</p>","icon":10521,"iconUrl":"https://kodland-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[5],"key":""},{"id":"37","name":"Error in system operation","descriptionHtml":"<p>In <b>the Short description field</b> specify the subject of the request \"error in system operation (specify the name of the system). <br class=\"atl-forced-newline\"> In <b>the Detailed description field</b> specify the expected result and the actual result. And attach a link to the system (if it is provided by the system). <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> Fill in all the fields and attach a screenshot in the Attachment field! <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> We'll contact in the <b>corporate messenger Slack</b> with the person indicated in the <b>contact for communication field</b>.</p>","callToAction":"Error in system operation","introHtml":"<p>This section is created to solve technical problems encountered in the operation of the systems.</p>","icon":10512,"iconUrl":"https://kodland-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[7],"key":""},{"id":"64","name":"Transfer of an employee without an overlap between different positions","descriptionHtml":"<p>In the <b>describe in detail</b> field, specify what you want to do. \\ - Issue new/remove accesses; \\ - Reason (for example, due to transfer from department to department/promotion). <br class=\"atl-forced-newline\"> ❗ Enter the old position in the description and the new position in the <b>segment, department and position</b> field. <b>Transfer tickets will only be accepted from HR! Feedback will be sent via Slack messenger to the person listed in the *contact field</b>. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <b>Tickets are accepted only from the HR department!</b></p>","callToAction":"Transfer of an employee without an overlap between different positions","introHtml":"<p>An employee is already working for the company. Moves to another department or to another position, need to give accesses appropriate to the new position and remove the old ones <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <b>Tickets are accepted only from the HR department!</b></p>","icon":10507,"iconUrl":"https://kodland-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[5],"key":""},{"id":"38","name":"Get a consultation of system operation","descriptionHtml":"<p>In <b>the Detailed description field</b> specify your question and, if it's necessary, add a link to the system. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> Add a screenshot or video in the attachment which will show exactly what you are interested in, if the question is about a specific process. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> In the field <b>Contacts for communication</b> specify who needs a consultation. We'll contact in the <b>corporate messenger Slack</b>.</p>","callToAction":"Get a consultation of system operation","introHtml":"<p>This section is created for getting a consultation of system operation or information of back end settings.</p>","icon":10550,"iconUrl":"https://kodland-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[3],"key":""},{"id":"65","name":"Mailing to customer base","descriptionHtml":"<p>In the field <b>short description</b> - mailing to customer <br class=\"atl-forced-newline\"> In the field <b>date and time of mailing</b> - the date and time of the start of the mailing <br class=\"atl-forced-newline\"> In the field <b>link to the letter/message</b> - attach a link to the letter/message <br class=\"atl-forced-newline\"> In the field <b>topic of the letter</b> - specify topic of the letter, which will be see by customers <br class=\"atl-forced-newline\"> In the <b>detailed description</b> field, specify all the necessary information and attach a link to the customer database (if it is uploaded). <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <b>Messaging on whatsapp is agreed with the IT managers of the regions and is not carried out without their approval!</b> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> We'll contact in the <b>corporate messenger Slack</b> with the person indicated in the <b>contact for communication field</b>.</p>","callToAction":"Mailing to customer base","introHtml":"<p>Mailing to customer base</p>","icon":10499,"iconUrl":"https://kodland-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[3],"key":""},{"id":"66","name":"Combining positions in the company","descriptionHtml":"<p>In the <b>describe in detail</b> field, specify what you want to do. \\ - Issue new accesses; \\ - Reason (e.g. due to combining jobs in another department/promotion). <br class=\"atl-forced-newline\"> ❗ Include the old position in the description and the new position in the <b>segment, department and position</b> field. <b>Employee transfer tickets will only be accepted from HR! Feedback will be sent via *corporate messenger Slack</b> to the person listed in the <b>Contact point</b> box. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <b>Tickets are accepted only from the HR department!</b></p>","callToAction":"Combining positions in the company","introHtml":"<p>An employee already works for the company. Starts combining jobs in another department or in another position, the accesses should be issued according to the new position. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <b>Tickets are accepted only from the HR department!</b></p>","icon":10550,"iconUrl":"https://kodland-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[5],"key":""},{"id":"44","name":"Technical help","descriptionHtml":"<p>In <b>the Short description field</b> specify that you need technical support and the name of the system. <br class=\"atl-forced-newline\"> In <b>the Detailed description field</b> describe your issue as detailed as possible, this will shorten the time of work on the problem. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> Specify: <br class=\"atl-forced-newline\"> The main subject of the issue. <br class=\"atl-forced-newline\"> Operating system: Windows7, 8, 10, XP/MacOS/Linux/other (specify your operating system) <br class=\"atl-forced-newline\"> Anydesk is installed for remote connection (If it isn't installed, you need to install it in advance) <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> The technical support manager will contact with a person who is listed in the <b>Contacts for communication</b>. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> Add a screenshot or a video which shows the error to attachments. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> We'll contact in the <b>corporate messenger Slack</b> with the person indicated in the <b>contact for communication field</b>.</p>","callToAction":"Technical help","introHtml":"<p>This section is created to solve technical problems by the user side.<br> If you need help in configuring/fixing a local bugs/consulting on a local bug.</p>","icon":10469,"iconUrl":"https://kodland-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[7],"key":""},{"id":"42","name":"Accesses removal due to quitting ","descriptionHtml":"<p>Specify the subject of the request \"Delete accesses due to quitting\" in <b>the Short description field</b>. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <b>Tickets are accepted only from the HR department!</b></p>","callToAction":"Accesses removal due to quitting ","introHtml":"<p>It is necessary to remove all accesses if an employee quits . Put your request in this section.<br> NOTE: Make sure that an employee quits the organization and doesn't moving to another department. If so, put a ticket in the Access for the CURRENT employee section. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <b>Tickets are accepted only from the HR department!</b></p>","icon":10518,"iconUrl":"https://kodland-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[5],"key":""},{"id":"69","name":"Remove employee access (without leaving the company)","descriptionHtml":"<p>The employee does not leave the company, but he needs to remove some of the access. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> What could be the reasons: <br class=\"atl-forced-newline\"> - Dismissal from one department, but without dismissal from the company; <br class=\"atl-forced-newline\"> - The employee is on reserve and will not work in the near future (in this case, by default we leave only mail and Bitwarden for the employee)</p>","callToAction":"Remove employee access (without leaving the company)","introHtml":"<p>The employee does NOT leave the company, but he needs to remove some of the access. What could be the reasons:</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Dismissal from one department, but without dismissal from the company;</li>\n <li>The employee is on reserve and will not work in the near future (in this case, by default we leave only mail and Bitwarden for the employee)</li>\n</ul>","icon":10518,"iconUrl":"https://kodland-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[5],"key":""},{"id":"62","name":"Templates for Watsapp (Wazzup)","descriptionHtml":"<p><a href=\"https://www.notion.so/kodland/6011bad479954b8ca5a078e030ad49e5?v=19192bf5a4bd41028ecf1dee03cee398\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Template base in Notion</a> ← Tap here <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> In the <b>Detailed description</b> field indicate: <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> Add link to the template in the Notion <br class=\"atl-forced-newline\"> Before that ⬇ <br class=\"atl-forced-newline\"> Fill in the new template card in Notion: <br class=\"atl-forced-newline\"> a. name of the template <br class=\"atl-forced-newline\"> b. funnel <br class=\"atl-forced-newline\"> c. segment | market <br class=\"atl-forced-newline\"> d. template type (reply/can be sent first) <br class=\"atl-forced-newline\"> e. template text with variables <br class=\"atl-forced-newline\"> f. number <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> If templates need to be linked to funnel stages, indicate stages and condition <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> Create terms of reference <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <b>IMPORTANT ❗</b> Before submitting templates, make sure that you have made all the necessary edits. Templates, sent for moderation, can't be edited! <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> We'll contact in the <b>corporate messenger Slack</b> with the person indicated in the <b>contact for communication field</b>.</p>","callToAction":"Templates for Watsapp (Wazzup)","introHtml":"<p>This section is created for requests related to create templates for Watsapp and correct them.</p>","icon":10537,"iconUrl":"https://kodland-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","groups":[3],"key":""},{"id":"30","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10528,"iconUrl":"https://kodland-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"26","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://kodland-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"31","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://kodland-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"29","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10512,"iconUrl":"https://kodland-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"28","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://kodland-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""}],"reqGroups":[{"id":5,"name":"Accesses"},{"id":7,"name":"Technical support"},{"id":3,"name":"General requests"},{"id":14,"name":"Bug report"}],"orderMapping":{"14":[63],"7":[68,44,37,61],"3":[67,65,62,38,43,45],"5":[39,40,64,66,41,42,69],"4":[29]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"KIS","userLanguageHeader":"User Instructions","userLanguageMessageWiki":"<p>Before creating a ticket, see if the answer to your question is already there, in our <a href=\"https://www.notion.so/kodland/Users-s-instructions-a10e769909054940a9aff22267541a7f\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">GUIDE</a></p>\n<p>❗ Please note: requests for removal, transfer and hiring are accepted only from HR❗</p>\n<p>Tickets for creating landings for BO you need to create in the special form - <a href=\"https://kodland-support.atlassian.net/servicedesk/customer/portal/3/group/3/create/67\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://kodland-support.atlassian.net/servicedesk/customer/portal/3/group/3/create/67</a></p>","defaultLanguageHeader":"База знаний","defaultLanguageMessage":"Перед тем как составить тикет, посмотрите, вдруг ответ уже есть в [БАЗЕ ЗНАНИЙ|https://www.notion.so/kodland/ef9a1bfa82064c45b850fef117a3262f]\n\n❗Внимание: запросы на удаление, перевод и прием на работу принимаем только от HR❗\n\n\n\n\nТикеты на создание лендингов для БО теперь нужно оставлять в спец. разделе - https://kodland-support.atlassian.net/servicedesk/customer/portal/3/group/3/create/67","defaultLanguageDisplayName":"Russian (Russia)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZDg1ZjM0OC05YTFhLTRlZmQtYmI0NS00ZjU1ODVjODFmZDEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MTQ2MjM1NDgsIm5iZiI6MTcxNDYyMjM0OH0.qiHJSZutEWRNvIGCdVgg95FwV_VjRrQB42T5xsZWQH4","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"cd85f348-9a1a-4efd-bb45-4f5585c81fd1","tokenDurationInMins":20}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! 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